Research Articles

A Newsvendor Approach to Design of Surgical Preference Cards

Pages:213–230

Published Online:February 14, 2022

https://doi.org/10.1287/serv.2021.0298

Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience

Pages:231–253

Published Online:March 21, 2022

https://doi.org/10.1287/serv.2022.0302

Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships

Pages:254–271

Published Online:February 8, 2022

https://doi.org/10.1287/serv.2021.0296

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