Editorial Column

Editorial Column—Modeling Complex Service Systems

Pages:i–ii

Published Online:December 1, 2011

https://doi.org/10.1287/serv.3.4.i

Research Article

Scenario Analysis of Web Service Composition based on Multi-Criteria Mathematical Goal Programming

Pages:280–303

Published Online:December 1, 2011

https://doi.org/10.1287/serv.3.4.280

Comparing Neural Network and Ordinal Logistic Regression to Analyze Attitude Responses

Pages:304–312

Published Online:December 1, 2011

https://doi.org/10.1287/serv.3.4.304

Defining Service and Non-Service Exchanges

Pages:313–324

Published Online:December 1, 2011

https://doi.org/10.1287/serv.3.4.313

Hyper-Networking of Customers, Providers, and Resources Drives New Service Business Designs: e-Commerce and Beyond

Pages:325–337

Published Online:December 1, 2011

https://doi.org/10.1287/serv.3.4.325

Information Theoretic Metrics for Combining Qualitative and Quantitative Data from Consumer Surveys

Pages:338–348

Published Online:December 1, 2011

https://doi.org/10.1287/serv.3.4.338

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