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Service Spotlights
Editorial Column
Free Access
Editorial Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future
Pages:ii–v
Published Online:February 23, 2015
Commentary
Commentary—Toward a Research Agenda for Human-Centered Service System Innovation
Pages:1–10
Published Online:February 23, 2015
Research Articles
Employees’ National Culture and Service Quality: An Integrative Review
- H. Müge Yayla-Küllü, Praowpan Tansitpong, Adelina Gnanlet, Christopher M. McDermott, Jeffrey F. Durgee
Pages:11–28
Published Online:February 23, 2015
Decision Models for Workforce and Technology Planning in Services
Pages:29–47
Published Online:February 23, 2015
Quality-of-Service-Aware Service Selection: A Novel Approach Considering Potential Service Failures and Nondeterministic Service Values
Pages:48–69
Published Online:March 4, 2015
A Multiproduct Network Economic Model of Cybercrime in Financial Services
Pages:70–81
Published Online:March 4, 2015
